Frequently Asked Questions

Our website was designed with ease of use and convenience as primary features for returning customers. When you register and create an account, you can enjoy some of these benefits:

1. Automatic enrollment in the Prevention Partners Reward Program
   
   
2. Visibility to your complete online order history
   
   
3. A single online account number that will aid in our ability to provide the best custom service possible
   
   
4. The ability to store checkout information, such as billing and shipping addresses, to expedite the checkout process
   
   

You need to sign-in to your account by clicking on the Sign-in link in the upper left part of this page or by clicking on the my account link in the navigation bar above.    After signing in, your Account Settings page can be reached by clicking on the my account link to the left or in the navigation bar above.

If you have forgotten the password to your online account, we can give you the hint that you provided when you registered by clicking here.    If you still cannot remember your password, you will need to call us at 800.394.1213.   Upon proper verification, we will email your password to the email address that you used to create your account.

PreventionPartners.com uses Secure Socket Layer technology (SSL) and other encryption techniques to protect sensitive information (e.g. credit card numbers) as it is sent over the internet to its destination. SSL is the state of the art in secure web transaction technology and is used by other recognizable e-tailers. PreventionPartners.com is committed to using technology and procedures to protect your personal information as you transact business with us.