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4516 Lovers Lane

Ste. 355

Dallas, TX  75225

 TEL 800.394.1213 | 214.357.3608

FAX 800.237.2149 |  214.357.3566

customerservice@preventionpartners.com

 

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© 2019 Prevention Partners Inc. - All Rights Reserved

SHIPPING POLICY

Our current shipping service levels are:

Standard: ground shipping (transit times will vary between 1-5 days in the contiguous US)
delivery map
Express: two day service
Rush: overnight service

Note: If you select an expedited shipping method (eg, express or rush), you must still allow 1 to 2 business days for the items that are in stock to leave our warehouse.  Once the items the leave the warehouse, the expedited shipping method ensures that the product will arrive within the appropriate time frame for that method (i.e. 2 business days for 2 day service, 1 business day for overnight).

What does Prevention Partners charge for shipping?

To determine your specific shipping cost, please add the items your cart, input your address and calculate shipping rates. 
 

 

 

RETURN POLICY

We take pride in our reputation for quality and excellent value. However, if you are dissatisfied with your purchase, you may return most new, unopened items within 30 days of delivery for a full refund.

We will pay the return shipping costs if the return is a result of our error, specifically if you received an incorrect product, incorrect quantity or a defective item, otherwise, you will be responsible for the return shipping cost.

In addition, if you placed your order online to take advantage of our $8.95 ground shipping offer, you will be responsible for the actual cost of shipping the original order less the $8.95 paid on the original order.

In those instances where a return is not the result of an error on our part, the cost of shipping any replacement items will depend on the way in which the order is placed.

Items that have been used cannot be returned.

If you need to exchange or return an item, please call 800-394-1213. We will fax or email you a return document containing the details for the exchange or return, including a Return Material Authorization number (RMA). In order for your account to be properly adjusted for the exchange or return, the RMA number must be clearly visible on all packages returned to us. Any returns or exchanges without an RMA number will be refused and returned to the sender.

PAYMENT METHOD

On your shopping cart, below the order totals, you will be presented with three payment options:

  1. Pay with Credit Card

  2. Pay with Purchase Order

  3. This customer wishes to be invoiced (customers organization does not use purchase orders or credit card

Pay with Credit Card

  • We accept Visa, MasterCard, Discover and American Express.

  • You will be asked for the address to which your credit card statement is sent.

  • You will be asked for your credit card number, expiration date, and...

  • your credit card verification number.

  • Your credit card details are encrypted and stored only long enough to verify and charge your account, after which they are destroyed.

 

Pay with Purchase Order

  • We accept organization purchase orders as a means to secure a purchase.

  • We recommend that you fax the purchase order to us at 800.237.2149 to expedite the process.

  • We will not accept requisitions.

  • Your purchase order must have all appropriate signatures.

  • We recommend that you enter and complete your orders online.

  • When using a purchase order online, nothing needs to change in your purchasing process.

  • During checkout you will be asked for the purchase order number, along with your billing and shipping information

    • What if I do not know the purchase order number yet?
      Do I have to wait to enter my order online?
      No.

      • Because orders secured with a purchase order go on hold until we receive a fax copy of the purchase order, you can enter a requisition number or what you think the purchase order number might be; and,

      • as long as we receive a fax copy of the purchase order referencing your online confirmation number, we can update the purchase order number on your shopping cart when we approve the order for processing.
         

    • you will be asked to provide the billing and shipping addresses as they appear on the purchase order;

    • you will be asked to fax the purchase order to us, along with the confirmation number that you will receive from us when you complete your order online.  you can reference the confirmation number on your purchase order or on another page (eg, cover sheet) that you might fax to us when you fax your purchase order.

    • NOTE: Your order will NOT be shipped until we have received a fax copy of your purchase order.  If we do not receive your purchase order within two weeks, your online order may be discarded

    • What to do if your organization does not use Purchase Orders

    • If your organization does not use purchase orders (eg, a small organization that with a bookkeeper that simply keeps a ledger of purchases or a PTA or PTO), we will allow you to complete your order online and print the completed order form for your signature to be faxed to us at 800.237.2149.

    • Upon checkout, on the secure payment page, click on the "The customer wishes to be invoiced" button
        NOTE: you will need to create an account before you will be able complete the form during checkout.

    • When you complete the check out process, you will be presented with a confirmation page that contains all the details of your order, along with a place for your signature.

    • Print the confirmation page, sign it and fax it to us at 800.237.2149.

    • NOTE: Your order will NOT be shipped until we have received a SIGNED copy of the confirmation page.  If we do not receive your SIGNED copy of the confirmation page within one week, your order may be discarded.
       

    • By using this payment option, you certify that the order is for an organization, not an individual, and that the organization does not use purchase orders or credit cards to authorize purchases or to secure funds for such purchases.  

    • Furthermore, you agree to take responsibility for ensuring payment by your organization for this purchase.

    • The terms for payment are net 30 days.

    • This means that the organization is expected to pay the amount of the order in full, including all applicable shipping, handling, taxes and other charges within 30 days of the invoice date.

    • We will not invoice your order until all items on the order have shipped.

    • If the invoice is not paid in full within 30 calendar days, we reserve the right to accrue interest charges of 1% per month on the outstanding balance.